These Terms of Service (“Terms”) constitute a legally binding agreement between ReclaimKeys LLC, a Colorado limited liability company (“ReclaimKeys,” “Company,” “we,” “us,” or “our”), and the individual or entity seeking wallet recovery services (“Client,” “you,” or “your”). By engaging our Services, you agree to be bound by these Terms.

1. Description of Services

ReclaimKeys provides specialized IT consulting services focused on the recovery of lost or inaccessible digital asset wallets (the “Services”). This includes, but is not limited to, attempting to recover access to wallets due to forgotten passwords, incomplete seed phrases, or corrupted wallet files. ReclaimKeys performs recovery on its own hardware and does not provide legal, financial, investment, or tax advice.

2. Eligibility and Sanctions Compliance

2.1 Eligibility. You represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 Sanctions and Restricted Persons. You represent and warrant that you are not, and are not acting on behalf of, a person or entity that is (i) named on any U.S. Government sanctions or restricted-party list, including the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals list, or (ii) located in or ordinarily resident in any comprehensively sanctioned jurisdiction. We may screen Clients and wallet identifiers against sanctions and restricted-party lists and may refuse, suspend, or terminate Services, without liability, where we reasonably believe provision of the Services is prohibited by law or would violate this Section.

3. Ownership Verification and Authorization

3.1 Ownership Requirement. We only perform Services on wallets that you legally own and have the absolute right to access.

3.2 Attestation. By engaging our Services, you represent and warrant that you are the sole legal owner of the wallet and the assets contained therein and that you have full authority to request the Services.

3.3 Verification. We reserve the right to require documentation proving ownership before commencing work. We will not provide Services for wallets of third parties or wallets of unknown or suspicious provenance.

3.4 Authorization Agreement Required. Before we begin work, you must sign the ReclaimKeys Ownership Verification and Authorization Agreement (the “Authorization Agreement”). The Authorization Agreement may require you to: (i) attest to ownership; (ii) confirm you have lawful authority to request the Services; and (iii) grant us permission to attempt recovery using the materials you provide.

3.5 Authorization to Attempt Recovery; Non-Custodial. You expressly authorize ReclaimKeys to use technical means reasonably necessary to attempt to recover access to the wallet and/or credentials for the provided wallet material, solely for the purpose of providing the Services to you. We are a non-custodial service: we do not take custody or control of your wallet, private keys, or assets, and we do not access, use, move, or transfer your assets. If a recovery is successful, we deliver the recovered credentials or material back to you and you alone control any resulting movement of assets.

4. Client Obligations and Sensitive Data

4.1 Submission of Material. To perform the Services, you must provide certain “Secret Material,” which may include partial seed phrases, password hints, or encrypted wallet files. Secret Material is collected only after you have signed the Authorization Agreement and only through the secure submission method we provide.

4.2 Accuracy. You are responsible for the accuracy of all hints and data provided. Inaccurate information may result in an unsuccessful recovery.

4.3 Security. We handle Secret Material using industry-standard encryption and security controls. However, you acknowledge that transmitting sensitive cryptographic data over the internet involves inherent risks.

5. No Guarantee of Recovery

You acknowledge and agree that:

• The recovery of digital assets is technically complex and is often impossible.

• ReclaimKeys makes no guarantee, representation, or warranty that the Services will result in the successful recovery of your wallet or assets.

• An unsuccessful recovery attempt does not constitute a breach of this agreement.

6. Fees and Payment

6.1 Success-Based Fee. Except as otherwise agreed in a written engagement confirmation, our fee for the Services is a success fee equal to twenty percent (20%) of the fair market value of the digital assets to which access is successfully restored through our efforts (the “Success Fee”). For high-value or unusual engagements, the parties may agree in the written engagement confirmation to a capped, tiered, or flat fee in place of the standard Success Fee.

6.2 Non-Custodial Billing. Because we are non-custodial, we do not deduct the Success Fee from your assets and we do not withhold or hold hostage any recovered credentials, keys, or files pending payment. Upon a successful recovery we deliver the recovered material to you (see Section 7) and separately issue an invoice for the Success Fee.

6.3 Payment Terms. Invoices for the Success Fee are due within seven (7) days of Delivery unless a different term is stated on the invoice or in the engagement confirmation. We may require a separately agreed diagnostic or engagement fee before beginning work; whether such a fee is refundable will be stated in writing at the time it is charged.

6.4 No Recovery, No Success Fee. If we are unable to recover access to your wallet or assets, you owe no Success Fee. Any separately agreed, non-refundable diagnostic or engagement fee remains payable as agreed in writing.

6.5 Valuation. The value of the reclaimed assets for the purpose of calculating the Success Fee shall be determined based on the fair market value of the assets at the time access is restored, as quoted by a major cryptocurrency exchange selected by the Company in good faith.

6.6 Taxes. All fees are exclusive of applicable taxes. You are responsible for any sales, use, or similar taxes arising from the Services, other than taxes based on our net income.

7. Data Handling, Delivery, and Deletion

7.1 Encrypted Handling. We handle Secret Material using industry-standard encryption at rest and access controls designed to protect confidentiality. You understand that no security measures are perfect and that you provide Secret Material at your own risk.

7.2 One-Time Delivery. If we successfully recover access, we will deliver recovered credentials, access instructions, and/or recovered files to you through a secure, one-time method selected by us (the “Delivery”). You are responsible for promptly securing your wallet (including moving funds, rotating credentials, and/or creating new secure backups) after Delivery.

7.3 Deletion. We delete your Secret Material from our active recovery systems promptly after the recovery attempt concludes, and in any event no later than seven (7) days after closure of the engagement, whether the recovery was successful or unsuccessful. Recovered credentials are deleted after Delivery. We may retain limited non-secret business records (such as your name, email, invoices, and signed agreements) as required by law or as necessary to resolve a billing dispute.

7.4 No Backup Obligation. We are not responsible for maintaining backups of your wallet data, recovered credentials, or recovered files once the engagement is closed, and we do not provide ongoing storage.

8. Limitation of Liability

8.1 General Limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECLAIMKEYS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR THE TOTAL VALUE OF THE ASSETS IN THE WALLET, REGARDLESS OF WHETHER THE RECOVERY WAS SUCCESSFUL OR UNSUCCESSFUL.

8.2 Maximum Liability. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO RECLAIMKEYS LLC IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF NO FEES WERE PAID (E.G., IN THE EVENT OF A FAILED RECOVERY), OUR TOTAL LIABILITY IS LIMITED TO $100.00 USD.

9. Indemnification

You agree to indemnify, defend, and hold harmless ReclaimKeys LLC and its members, managers, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your breach of the ownership warranties in Section 3; (ii) your use of the Services; or (iii) any third-party claim that the assets recovered do not belong to you.

10. Governing Law; Dispute Resolution; Arbitration

10.1 Governing Law. These Terms, and any dispute arising out of or relating to them or the Services, shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. This Section 10 governs all agreements between you and ReclaimKeys relating to the Services, including the Authorization Agreement.

10.2 Binding Arbitration. Except as provided in Section 10.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (or, if you are an individual consumer, the AAA Consumer Arbitration Rules, if applicable), as modified by these Terms. The arbitration shall be conducted by a single arbitrator, and the seat of arbitration shall be Denver, Colorado. Judgment on the award may be entered in any court of competent jurisdiction.

10.3 Class Action and Jury Waiver. All Disputes shall be resolved on an individual basis. You and ReclaimKeys waive any right to a jury trial and any right to bring or participate in a class, collective, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular Dispute, that Dispute (and only that Dispute) shall be severed from arbitration and brought in the courts identified in Section 10.4.

10.4 Small Claims / Injunctive Relief. Either party may bring an individual action in small claims court in Colorado if the claim qualifies. Either party may also seek temporary or preliminary injunctive relief in a state or federal court located in Denver, Colorado, to protect that party’s rights pending completion of arbitration.

11. Termination

Either party may terminate the Services at any time upon written notice. If you terminate the Services after a successful recovery has been achieved and delivered but before payment is made, the Success Fee remains fully due and payable.

12. General

12.1 Changes to Terms. We may update these Terms from time to time by posting the revised Terms and updating the “Last Updated” date. Material changes will not apply retroactively to an engagement already in progress.

12.2 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

12.3 Force Majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control.

12.4 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

12.5 Entire Agreement. These Terms (together with the Authorization Agreement and any written engagement confirmation we provide) constitute the entire agreement between you and ReclaimKeys regarding the Services and supersede all prior or contemporaneous understandings, communications, and agreements, whether written or oral.

13. Contact Information

For questions regarding these Terms, please contact:

ReclaimKeys LLC

Website: https://reclaimkeys.com

Email: legal@reclaimkeys.com

Mailing address: ReclaimKeys LLC, 26 West Dry Creek Circle, Littleton, CO 80120, USA